A SWAT team in Kansas City, Missouri, led by a Sergeant Charles, brakes into a house full of people, looking for top drug suspects. Everyone scatters – mothers hide their children and babies start to cry. Amidst all the chaos, the team leader Sergeant Charles looks into the kitchen to see one of his team members filling baby bottles full of formula, and passing them out to the mothers with crying children. The situation was still high charged, but as the officer helped the mothers in the room, babies stopped crying, everyone calmed down, and tension was diffused. Were the suspects still caught? Yes. Is this your average textbook response? No.
Two years earlier this same Sergeant Charles, who came from an abusive home and was a robot of the law, found his relationship with his son a mess. Upon dropping him off from school he asked his son what was wrong and heard the response, “Nothing, Dad. You’re just a robot. You’d never listen.” Upon hearing this, Charles completely turned around how he worked in his family and at work, changing his mindset. Getting to the same end goal with as little damage as possible.
An outward mindset is the strongest tool you have toward yourself and your coworkers. Sergeant Charles’ SWAT team went from one of the highest ranking in damage incurred to the lowest negative impact SWAT team in the state. His determination to go out of the norm to get a job done, produced results that not only benefited him as an leader, father, and individual, but allowed for those around him to benefit from the mindset change.
Three starting points of the outward mindset:
1. You must consider the needs and goals of others in your group
2. Consider how they might see or measure the impact you have on them, and adjust accordingly
3. Hold yourself accountable for the impact you are having on others
The above list and story should serve as a starting kit for anyone that feels a desire to change.
So this week’s challenge is coming full circle from the first week: Which daily outward minded habit will you establish? It can’t be easy, or else it’s not a challenge.