This past week we discussed the story of Chris, the scary biker awaiting the heart transplant. Your challenge was to find someone in your work place that has that same effect on you. Something to the extent that makes you want to avoid them. Did you find that person? What did you learn?
In my experience, I have rarely found a person who is 100% “just that way”. There is always an explanation behind the behavior. For some it might be childhood trauma. For others it might be the recent passing of a relative, a spouse laid off, a rebellious teenager that they stayed up all night searching for. We aren’t always quick to share our problems, but as humans it is our nature to share their bi-product, which can often come off as anger, annoyance or a short temper.
As leaders and healthcare providers you have the opportunity to see the other half of every individual. It takes patience, but the reward for your steady and persistent efforts to understand others is endless.
Many times in your fast-paced world, it is easy to roll the eyes at the theory that ‘people don’t care how much you know or how influential you are until they know how much you care’. Your short-term results world focuses much to the contrary. However, leaders look to the long term.
When you support your people and lead them well, the results will follow…always.