Steve Covey spoke often about the emotional bank account – that elusive account that deposits are made to when we perform trust building actions and loses value when we don’t act in emotionally responsible ways.
I explain this again to reemphasize the currency of mental and emotional energy for the people around us. None of us can have perfect relationships with everyone we come in contact with, because inevitably you’re going to run into someone that doesn’t like you for any number of past conflicts or reasons. However, while we may not be capable of perfection, we are capable of building a few rock-solid relationships with our team.
Everyone has an emotional currency. Some days we have more than others. Some days you are exhausted and your own emotional account is low – making it hard to deposit into others and focusing on them. Other days your account is high and it makes it easy to share the wealth with others.
However, even though you are human as a leader, there are some withdrawals that you cannot make:
1. You cannot be cynical in front of your team
2. You cannot speak critically of others in public.
3. You cannot be late to meetings, thus showing disrespect for their time.
4. You cannot be sarcastic.
You can make a decision to do this. Or not to. Choose well – you are dealing with very vital accounts.