As I write these posts, I get excited about the results of your efforts. Who was impacted because of what you chose to do this week? Who went home and told their spouse, parents or friends, that they caught a break at work today and that it was you, their leader, that extended that break. You may not feel it at first, but the results of your actions are timeless. It’s easier for everyone to remember the negative than the positive. Unfortunately that works against you as a leader. But what’s stronger than negativity is reputation. As a leader who becomes known for having their team-member’s backs, you can make mistakes without having a team turn against you in one day.
Months of effort and sacrifice for your team takes a lot to erase. Many of the physicians I have coached have observed this turn-around as they began to lead from the front lines, and not from any position of authority.
One of my favorite examples, mentioned here before, is the hospital CEO that gave rides to employees and patients during a snowstorm when public transportation was scarce. Few patients knew who she was…and it didn’t matter. This is just what she did…and does.
Leadership isn’t just about the currency you build up to make mistakes without being hated. But that is a perk of trust. It’s easy for me to give the benefit of the doubt to someone who has given it to me constantly.
As I have mentioned before, this doesn’t mean being a pushover. But it does mean bending over backwards to let your team members know that you are their go-to in a tight spot.
This may sound like a significant sacrifice, but in the end, the effort spent is well worth the rewards of loyalty and trust.
I hope you found opportunities this week and took the initiative to give your team member more reason to trust you. Remember, you are first on their side. If you can be humble enough to cross that line you’ll find eventually that everyone is on your side.