“A few months ago, I received a request for a patient who was just admitted to inpatient Hospice. She was previously on a renal diet and all she wanted now was a piece of pumpkin pie. So I scoured the refrigerators and freezers and, much to my dismay, found that we had no pumpkin pie in our kitchen.
One of our cooks, Phyllis, heard that I was looking and was able to find just one can of pumpkin pie filling. She was ready to clock out and go home, but she stayed to make, bake, and serve the last wish pie to this patient. We delivered a warm pie, along with a huge bowl of whipping cream and lots of plates so her family could enjoy quality time with her enjoying her pie. The patient was so thrilled with the gesture and passed away a few days later. We were so happy to fulfill her simple wish.”
-Sarah Hall, Shands AGH, Gainesville FL.
This story is simple, but it is so important that we see the needs of others that we can meet. How easy would it have been for that nurse to say, “Well, we only have ice cream, sorry about that”, and then clock out. Would it still have have been doing the job to go and get her some ice cream? Yes. But if you’re reading this post you’re interested in doing more than just the job.
This week, your challenge is to find ways to go the extra mile.
No matter how simple, regardless of whether it’s at work or at home, going the extra mile has such massive longterm repercussions.
Good luck this week!
(This story was taken from the book, “What’s Right in Healthcare” stories compiled by Studer Health)